Difficult Conversations¶

Library

Author or institution: Douglas Stone, Bruce Patton & Sheila Heen

Kind of work: Negotiation / practitioner synthesis

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Why read it?¶

Practice separating stories, feelings/identity stakes, and learning-oriented conversation.

Reading scope¶

No passage or chapter assignment is recorded. Consult the associated study route.

Study connections¶

• Interaction, Identity, Norms & Influence